Terms & Conditions

1. Acceptance and scope

These Terms & Conditions govern access to and use of the Valquorianregalcrest casino hotel website. By using the site, you agree to these Terms to the extent permitted by applicable law. If you do not agree, do not use the site.

The website provides general information about casino gaming, accommodation, guest services, events and contact options in Canada. It is not itself an online wagering platform, does not accept bets through the general website, and does not guarantee access to any regulated activity at a physical venue.

2. Operator and contact

Questions about these Terms, website content or service information may be directed to the contact details above.

3. Age and legal eligibility

You are responsible for complying with laws that apply where you are located and where services are provided. Casino gaming in Ontario is restricted to persons aged 19 or older. Access to a gaming floor, participation in a game, identity verification and any self-exclusion or regulatory control are governed by applicable law and venue procedures.

Website access does not establish eligibility to participate in casino gaming. We may provide age-related notices for informational purposes, but legal eligibility is determined under the rules applicable to the service and location concerned.

4. Informational nature of the website

Descriptions, photographs, schedules, game categories, room information, availability and amenities are provided for general information. We make reasonable efforts to keep content accurate, but operational details can change. The casino floor may modify game availability, operating hours, service capacity or event programming without updating every page immediately.

Nothing on the website constitutes financial, legal, tax or professional advice. Statements about gaming experiences describe entertainment features and do not promise a particular result.

5. Gaming information and no guarantee of outcomes

Casino games involve chance, and some games also involve player decisions. Past results do not predict future results. References to jackpots, rewards, table games, slots or promotional experiences are descriptive and do not guarantee that a particular game, prize, promotion or outcome will be available.

You must review the official rules, posted limits, eligibility requirements and regulatory information that apply to any casino activity before participating. Venue staff and official game materials control if website wording conflicts with an in-venue rule.

6. Responsible participation

Casino entertainment should be approached as paid entertainment, not as a method of earning income or resolving financial difficulties. Visitors should set personal time and spending limits, avoid chasing losses and use available support or self-exclusion resources when needed.

We reserve the right to present responsible-play notices, age reminders or links to support information. These notices are informational and do not replace professional assistance or statutory protections.

7. Reservations and accommodation information

Hotel room descriptions and guest-service information may be subject to separate reservation terms, rates, taxes, cancellation rules, deposit requirements, identification requirements and availability. A website enquiry is not a confirmed reservation unless a confirmation is issued through the applicable booking process.

Casino access and hotel accommodation are distinct services. Booking a room does not guarantee entry to a gaming area, participation in a particular game, access to an event or any preferred casino table or machine.

8. Promotions, loyalty and offers

Any loyalty feature, guest offer or promotion described on the website is subject to the specific rules published for that offer, including dates, eligibility, availability, exclusions and redemption conditions. Terms displayed with a specific promotion prevail over a general summary.

We may correct obvious errors, withdraw an offer where legally permitted, or refuse participation where fraud, abuse, technical manipulation or ineligibility is reasonably identified. Casino promotional rules may also be subject to regulatory requirements.

9. Acceptable use

You may use the site for lawful personal or business-information purposes. You must not interfere with security, probe systems without authorization, introduce malware, overload infrastructure, scrape the site in a manner that materially disrupts service, impersonate another person, submit fraudulent information or use the contact form to transmit unlawful or abusive content.

You must not attempt to bypass controls associated with casino age restrictions, venue security or other legal safeguards through information obtained from this website.

10. Intellectual property

Unless otherwise stated, website text, layout, branding, graphics and original materials are owned by or licensed to the operator and are protected by applicable intellectual-property law. You may view the site and make limited copies for ordinary personal reference.

You may not reproduce substantial portions, create a misleading derivative casino brand, remove rights notices, use site materials to suggest sponsorship, or commercially redistribute protected content without permission or a lawful exception.

11. User communications

When you submit an enquiry, you represent that the information you provide is accurate to the best of your knowledge and that you have the right to provide it. Do not submit confidential third-party information unless you are authorized to do so.

We may use the information to respond, route the request, maintain necessary records and protect the site as described in the Privacy Policy. Submitting a general enquiry does not create a fiduciary, advisory or gaming relationship.

12. Third-party services and links

The site may reference independent websites, ticketing resources, travel services or other third-party resources. We do not control independent third parties and do not guarantee their availability, security, accuracy or terms. Use of a third-party service is governed by that provider’s terms and privacy notice.

A link does not necessarily imply endorsement, and an external organization may change its content without notice.

13. Availability and technical operation

We aim to keep the site available and functional but do not guarantee uninterrupted access. Maintenance, hosting incidents, network failures, security events, browser differences or circumstances beyond reasonable control may temporarily affect access.

We may modify code, content or technical features to improve performance, security, accessibility or compliance while seeking to preserve the intended casino hotel information experience.

14. Disclaimers

To the maximum extent permitted by applicable law, the website and its informational content are provided on an “as available” basis. We do not make warranties that every description is error-free, that every casino service will remain available, or that the site will meet every individual purpose.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded under applicable consumer-protection legislation.

15. Limitation of liability

To the maximum extent permitted by law, we are not responsible for indirect, incidental, special or consequential loss arising solely from use of, or inability to use, this informational website. This limitation does not apply where liability cannot legally be limited, including liability arising from fraud or other categories protected by mandatory law.

Visitors remain responsible for decisions made in connection with casino gaming, travel, accommodation and third-party services, subject to any rights available under applicable law.

16. Indemnity where permitted

Where permitted by applicable law, you agree to be responsible for losses reasonably resulting from your unlawful misuse of the website, deliberate interference with its systems, infringement of third-party rights or fraudulent submissions. This provision does not require a consumer to waive non-waivable statutory rights.

17. Privacy and cookies

Personal information is handled according to the Privacy Policy. Cookies and similar technologies are described in the Cookie Policy. Those documents form part of the website legal framework and should be read together with these Terms.

The casino website is designed so that core informational content can be accessed without creating an online gaming account through this site.

18. Governing law and disputes

These Terms are governed by the laws applicable in Ontario, Canada, and the federal laws of Canada that apply there, without limiting mandatory consumer rights that may apply in another jurisdiction. Courts with lawful jurisdiction may hear disputes that cannot be resolved informally.

Before starting formal proceedings, the parties are encouraged to communicate in good faith about the issue where appropriate.

19. Changes and severability

We may update these Terms when services, law or website functionality changes. The current version will be posted with a revised date. If a provision is held invalid or unenforceable, the remaining provisions continue to apply to the extent legally possible.